In this video we look at how implementing Lean IT principles, can help us to reduce service wait times. Nothing is more frustrating for a customer than to wait for service- these could be internal customers from within your organization, who are calling into your IT help desk or these could be your external customers. Lean IT which is basically extrapolating Lean Six Sigma principles to IT, can help in reducing these wait times, increasing service efficiency and utimately increasing customer satisfaction. Watch on to learn more about utilizing Lean Six Sigma principles i.e. how Lean IT can be used to reduce wait times...
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