Business Relationship Management (BRM) is a key role concerning clients and customers. Having good BRM people can not only have a direct impact on business growth, but also help in increasing profits, business reviews and augmenting other brand-value related items! In this series we will consider various facets of this extremely important though often under-valued role within an organization. In this video, we will take a look at how managing emotions is very crucial to BRM. Watch on to learn more...
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Conflicts are bound to happen, no matter where you work or where you live. This mostly comes from different values, personalities or expectations. Therefore, you need to be able to address conflicts and know how to handle them before they get out of hand. You can resolve a conflict by applying one of the techniques below.
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