What To Do When The “Customer Is Not Right”

There are often interesting challenges that come up in business, but the most difficult one to deal with is often customer interaction. It can be difficult to handle a situation when the employee knows that the customer is wrong, especially if emotional responses come into place.

It is best to serve the customer to your best ability and know the following steps in order to better deal with “wrong” customers.

This video provides some key steps you can take to handle such a tricky situation of "customer dissatisfaction".